Condition Standards
Every preloved item sold is clean and wearable. We inspect each item thoroughly to guarantee quality, authenticity, and condition. Each item is categorized as New With Tags (NWT), Excellent, Good, Fair, and As Is.
New With Tags (NWT)
Item is completely unworn and still has its original tags attached, box, and/or dust bag.
Excellent
Item shows minimal signs of wear, almost appearing new.
Good
Item may have some visible wear and tear, like slight fading or minor pilling, but is still in good functional condition.
Fair
Noticeable wear and tear, potential stains or small holes, may require minor repairs to be fully functional.
As Is
Significant damage, large stains, tears, or other defects.
Shipping & Returns
Shipping Policy
Thank you for shopping with us! We strive to process and ship all orders within 48 hours of purchase (excluding weekends and holidays). Once your order has been shipped, you'll receive a tracking number to follow its journey.
Processing Time: 48 hours or less.
Shipping Methods: We offer standard shipping options. Delivery times will depend on your location and the shipping carrier.
Shipping Costs: We offer $5 flat-rate shipping on all orders, regardless of size or destination.
Returns & Exchanges
We take great care in inspecting and packing each item to ensure it arrives safely and as described. All sales are final due to the unique nature of our vintage and secondhand items, but we want you to be completely happy with your purchase.
If your order arrives damaged or doesn’t match the description, please contact us within 5 days of receiving your item. We’ll be happy to offer a full refund or exchange for damaged or incorrect items. Be sure to include clear photos of the issue when reaching out to us at support@shopvintagegarden.com.
We cannot accept returns or exchanges for any other reason, so we encourage you to review all product details, measurements, and images carefully before purchasing. If you have any questions or need additional information, please don’t hesitate to reach out via our contact form or social media channels.
We’re here to help ensure you’re completely satisfied with your purchase!